Support
For help with the app, write to support@toska.com.au. For anything about your data or privacy, write to privacy@toska.com.au. A person at Toska reads every message and replies.
How do I sign in?
Toska signs you in with Apple or Google. Use the same one each time, because a different account starts a different record.
Can I keep a copy of my journal?
In the app, open Profile, then Export records. You can save your entries and reflections as a PDF or a Markdown file. The file is made on your phone.
How do I delete my account?
In the app, open Profile, then Delete account. Your entries, maps and reflections are erased from our systems at once, and this can't be undone. Export first if you want to keep anything.
Deleting your account doesn't cancel a subscription, because Apple bills it. Cancel it first, as below.
How do I cancel or restore a subscription?
Subscriptions are billed by Apple. To cancel, open Profile, then Cancel my subscription, or on your iPhone open Settings, your name, then Subscriptions, at least 24 hours before the renewal date. Refunds are handled by Apple at reportaproblem.apple.com.
Changed phones? Choose Restore purchases on the subscription screen.
What if I'm in crisis?
Toska is not a crisis service. If you need help now, see Crisis support, or call 000 in an emergency.